Elite Eco PV Ltd is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us or use our services.
1. Information We Collect
We may collect the following types of personal data:
- Your name, address, email address, and telephone number
- Details about your property (for service purposes)
- Any information you provide through our contact forms or service enquiries
- Technical information such as your IP address, browser type, and browsing behaviour (via cookies)
2. How We Use Your Data
We use your information to:
- Provide quotations, installations, maintenance, and customer support
- Respond to your queries or service requests
- Process payments or issue invoices
- Improve our website and service offerings
- Meet legal or regulatory requirements
We do not sell or share your data for marketing purposes without your explicit consent.
3. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity – to provide our services to you
- Legal obligation – to meet regulatory and tax requirements
- Legitimate interests – to run and improve our business
- Consent – where applicable (e.g. marketing emails)
4. Sharing Your Information
We may share your personal information with:
- Subcontractors or installers involved in service delivery
- Product suppliers or manufacturers (for warranties or support)
- Accountants, legal advisers, or regulatory authorities when required
All third parties are obliged to keep your information secure and only use it for agreed purposes.
5. Data Retention
We only retain your personal information for as long as necessary:
- To fulfil the purposes outlined above
- To comply with legal, tax, or accounting obligations
- To support any claims or warranty-related services
6. Security of Your Data
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. This includes secure systems, restricted access, and staff confidentiality agreements.
7. Your Rights
Under data protection law, you have the right to:
- Request access to your personal data
- Ask for corrections to inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to processing or request data portability
- Withdraw consent where given
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to improve your browsing experience and collect anonymous usage data. You can adjust your cookie settings in your browser at any time.
For more details, see our Cookie Policy.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Elite Eco PV Ltd
Email: info@eliteecopv.co.uk